Frequently Asked Questions
Everything you need to know about your networking hardware and orders.
How do I know if a modem is compatible with my Internet Service Provider?
Each product page features a 'Verified Compatibility' list. We recommend checking your ISP's official approved devices list or contacting our support team with your provider's name before purchasing.
Are your modems and routers brand new or refurbished?
We sell both brand new and certified refurbished units. The condition is clearly labeled on each product page. All refurbished units undergo a 20-point inspection and include a 90-day warranty.
What is your return policy if the device doesn't improve my speeds?
We offer a 30-day money-back guarantee. If the hardware does not meet your performance expectations, you can return it in its original packaging for a full refund, minus shipping costs.
Do you provide technical support for setup and installation?
Yes, every purchase includes access to our 'Easy-Setup' digital guides. If you encounter issues during activation, our technical team is available via email to help troubleshoot your connection.
How long does shipping take within the United States?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
Will using my own modem really save me money on my cable bill?
Absolutely. Most ISPs charge between $10 and $15 per month for equipment rentals. By owning your modem, you typically break even within 8 to 12 months and save over $120 annually.